Anti Virus Computer Repair - Colwyn Bay
Over the past couple of years the number of Virus infections have gone up and we are increasingly are called out for computer related issues where the customer is unaware of the virus & malware infection.
We were recently asked to do an engineer callout for a local small business who was complaining that the internet was no longer working on their main Office PC. On their PC like most small businesses they had their Sage accounting software and company email too.
On arriving at the home/office of the small business and inspecting the computer and broadband router we quickly confirmed that it was not a Broadband fault but it was the Office PC had stopped connecting to the internet due to malware. At this point we gave the customer a couple of options if they wanted us to try and attempt a fix on-site, but due to time limitation would not be able to complete thorough scans just to get them going for now or the recommended solution of taking the PC to our workshop so we can give it full and intensive virus scans.
The customer decided that even though it would add to downtime it would make more sense and avoid future issues for us to take the Computer to our Computer World Store in Colwyn Bay so we could complete comprehensive scans and malware removal.
After full Virus and malware scans we managed to clean the computer successfully, and the computer was now accessing the internet correctly. As a matter of course we upgraded the customers old Antivirus and ran windows security updates too, and for good measure removed some unnecessary processes to help speed the computer up too.
Value For Money Service Charges
At Computer World we take customer service very seriously and instead of charging a callout fee and a virus removal service charge, we discounted the two services to make sure the customer was happy with not only our service but with our service charges. The Computer is now running smoothly again, more secure and virus free, another happy customer which makes us very happy too.