Computer repair With Faulty Hard drive in the Computer World Workshop in Colwyn Bay
A customer brought a pc into the Computer World workshop in Colwyn bay for repair. He described the problem to us and left it with us to diagnose. As usual we agreed that if it was going to be expensive we would call him and discuss options.
The machine was put on a test bay and our engineers confirmed the customers description of the fault and began diagnostics.
The Ram passed all its tests but unfortunately the tests on the hard drive indicated errors.Our PC engineers then called the customer and explained that the errors found on the hard drive were not repairable and that the best course of action would be to replace the hard drive and reinstall windows. As the hard drive was faulty we couldnt promise to get all the customers data but we explained that we always try our best to save as much as we can.
The customer agreed to let the work go ahead and we got stuck in. Once the installation, drivers and updates were done we started the recovery of the data. It was a bit of a struggle to get it bit we were able to get all the customers information, pictures, music, videos and documents and put them back on the new hard drive right where they belong.
Another successfull repair and a very happy customer.