Windows 8 Laptop Repair
A Customer recently brought their new Acer laptop into the shop for repair. The problem was that they were unable to burn cd's or dvds from Windows Media Player or iTunes. We booked the machine in and it went through to our repair workshop.
We discovered that not only was it having trouble writing discs, it was nor reading them either. As part of the repair process we start at the very beginning and work up from there so we tested the machine's ability to boot from the dvd drive and this worked fine indicating that there was no fault with the drive itself. The problem only occurred once the laptop was in Windows 8.
Our next step was to check Device Manager and it showed a little yellow warning next to the dvd drive indicating that there was a driver issue with the device. Windows has the ability to connect to the internet and search for drivers in order to repair itself but this has limited success.
The fault was found to be an error in the registry that controlled how windows talked to the dvd drive and once we corrected the error the repair was complete. We tested the computer reading and writing both cds and dvds and it performed admirably.
We were able to return the laptop with a successful repair to the customer the same day and at a price the customer was happy with.